We often find that some of the most crucial conversations are the most onerous and awkward to engage in. Sharing unpleasant news, discussing a sensitive subject, or talking about an issue that has gone awry are some examples that readily come to mind.
By applying proper etiquette at such times, you’re able to establish a better outcome.
1. Be specific and clear about the objective of the discussion and the intended resolution.
2. Understand boundaries and avoid crossing them.
3. Your body language should be friendly and warm.
4. Be emotionally intelligent. Maintain a calm voice, even when you disagree. Remember this rule – It’s better to lose an argument than lose an important relationship.
5. Time-outs are okay. You may need to have a break or continue the conversation another time.
